All Category Products:
We offer a 3 (Three) Days Window (From Delivery Date) to our valued customers to replace a product under the following three events and receive a replacement.
If We Deliver:
- Defective/Dead Product
- Damaged Product(Physically Damaged-Broken)
Wrong and Damaged product must be reported within 4 hours (Through email on) from the delivery date accompanied with images of the product & product box.
We arrange a replacement for your order only. We process replacements when we receive your goods completely unused and accompanied with all the accessories.
All replacements requests are either handled by our customer service through Call, email or web form (https://alkalinityplus.com/Contact) available on our site. Once we have received your confirmed request we will arrange reverse pick up of your product and will inform you of the pickup date and time. In the unlikely event when we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us. The courier charges would not be reimbursed. Courier charge would be extra if you want to replace or return in any case.
The maximum time we take for replacements is 7 (Seven) to 30 (Thirty) working days.
For Brand New Products:
If you discover a defect in any product, please contact us directly for information regarding the manufacturer’s warranty.
There is no return policy on used/unlike.
Connecting with www.alkalinityplus.com
You can contact us:
by email at help@alkalinityplus.com or alkalinitypluss@gmail.com
Note: When contacting us you must quote your Web Order Number that you received when placing the original order.